Refund policy

All sales of the Integration Workbook are final. It is delivered instantly as a downloadable file, so we cannot offer a refund once the download has been accessed. If you hit a technical problem with your download, email hello@egofriendly.store and we will make it right.

Physical products

Every tee, print and sticker is printed for you after you order. Nothing is held in stock, so we are not able to accept returns or exchanges for a change of mind, or because a size did not fit.

Please use the size guide on the product page before ordering. It is the one thing worth two minutes.

When something is actually wrong

If your order arrives damaged, defective, or misprinted — wrong placement, wrong colour, wrong item — we will replace it or refund it in full. You do not need to send anything back.

Email hello@egofriendly.store within 30 days of delivery with:

your order number
a photograph of the item showing the problem
a photograph of the shipping label if the package itself was damaged

We will reply within 1–2 business days and sort it from there. There is no cost to you.

Lost packages

If tracking shows your package has not arrived, tell us within 30 days of the expected delivery date and we will replace it.

Wrong address

If a package is returned to us because the address given at checkout was incomplete or incorrect, we will contact you. You are welcome to have it reshipped, though the shipping cost for the second attempt is yours. If we cannot reach you, we will refund the order less the original shipping.

Unclaimed packages

Packages unclaimed at a collection point are returned to our print partner and treated the same way as the above.

EU and UK customers

If you are in the EU or UK, you have a statutory right to cancel within 14 days of receiving your order. Personalised or made-to-order goods are often exempt from that right, but we will honour it: email us within 14 days of delivery and we will arrange a return. Return postage is yours unless the item was faulty.